22bd Privacy Policy

Introduction and Applicability

22bd is an online casino and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to the 22bd website, mobile application, and all related services.

The purpose of this policy is to ensure complete transparency about how your personal information is processed when you use our platform. This policy is an integral part of our Terms and Conditions and both documents should be read together.

By registering for or continuing to use 22bd's services, you are agreeing to the terms of this policy. You must be 21 years of age or older. If you do not agree with any part of this policy, you are requested to stop using our services.

Information We Collect

22bd collects various types of information that are necessary to maintain the quality of our services and improve your experience. The types of information collected are described in detail below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — must be 21+)
• National ID or passport number (where applicable)
• Mobile number
• Email address

2.2 Account and Transaction Information

• Username and password (stored in encrypted form)
• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Betting history and account balance
• Records of bonus claims and wagering activity

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Time and duration of access to the platform
• Cookies and session IDs (see Section 7 for details)
• Unique mobile device identifier (Device ID)

2.4 Support-Related Information

• Information provided through live chat and email
• Details of complaints or requests
• History of communications with our support team

How Information Is Collected

22bd collects your information in the following ways:

3.1 Information Provided Directly

Information you provide during account registration, through the identity verification process (KYC), in deposit or withdrawal requests, and when contacting customer support is collected directly.

3.2 Automatically Collected Information

When you browse the 22bd platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your navigation patterns, click history, and page visit times.

3.3 Through Third Parties

Relevant transaction-related information is received from mobile wallet providers (such as bKash, Nagad, Rocket, Upay) and game providers for payment processing purposes. These third parties operate under their own privacy policies.

Purposes for Using Information

22bd uses your information only for specific and legitimate purposes. Each purpose is clearly stated below:

4.1 Service Operation and Management

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Managing betting and gaming activity
• Applying bonuses and promotional offers
• Providing VIP programme cashback and benefits

4.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring suspicious transactions
• Detecting multiple accounts or fraudulent activity
• Complying with anti-money laundering (AML) processes

4.3 Customer Support

22bd's 24/7 live chat and email support team uses your information to answer your questions, resolve issues, and assist with your account.

4.4 Responsible Gaming

We monitor your playing patterns to identify unusual behaviour and provide assistance where needed. In line with our Responsible Gaming Policy, we are committed to protecting users who may have gambling-related problems.

4.5 Communication and Marketing

• Sending important account updates and notifications
• Informing you about relevant promotions and offers (subject to your consent)
• Notifying you of changes to service terms or policies

Data Retention and Duration

22bd retains your information only for as long as necessary. As a general rule:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, financial transaction and identity verification records are kept for a specified period to meet legal obligations.
• Customer support communication records are retained for a set period even after a matter is resolved.
• Technical logs (IP, session, etc.) are generally kept for a shorter period.

Once the designated retention period ends, 22bd securely deletes your information or anonymises it so that you can no longer be identified.

Sharing Information with Third Parties

22bd does not sell your personal information. However, in certain circumstances, limited information may be shared with third parties:

6.1 Service Providers

Mobile wallet providers such as bKash, Nagad, Rocket, and Upay receive relevant information for payment processing, and our gaming software partners receive relevant information for game operation. These organisations operate under strict data protection agreements.

6.2 Legal Obligations

22bd is required to provide necessary information to relevant authorities to comply with court orders, government investigations, or applicable legal requirements.

6.3 Fraud Prevention

As part of fraud prevention measures in the online gambling industry, limited and anonymised information may be shared with relevant security organisations.

6.4 Business Changes

In the event of a business sale, merger, or acquisition, your information may be transferred to the new entity, but the terms of this policy will continue to apply.

Cookies and Tracking Technologies

The 22bd website and app use cookies and similar technologies. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions, security tokens, and language preferences — disabling these may prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferences and provide a personalised experience.
• Analytics Cookies: Used to understand which pages are visited most and which parts of the platform need improvement.

7.2 Cookie Controls

You can manage cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt core functionality, including account login.

Your Rights and Controls

22bd believes you should have control over your own information. Your key rights are described below:

8.1 Right to Know

You may request from 22bd at any time what information is held about you. We generally respond to such requests within a reasonable time.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you can request that it be corrected. Some details cannot be changed without identity verification.

8.3 Right to Opt Out of Marketing Communications

You can unsubscribe from promotional emails or notifications at any time. However, important service-related notifications cannot be turned off.

8.4 Right to Close Your Account

You can request to permanently close your 22bd account at any time. Even after closure, certain information may be retained as required by law.

8.5 Right to Lodge a Complaint

You can contact 22bd directly regarding any breach of this policy. Full details about the organisation and how to reach us are available on our About Us page.

Data Security Measures

22bd follows industry-standard security technologies and practices to protect your data:

• SSL Encryption: All data transmitted on the platform is encrypted using SSL technology, making it impossible for third parties to read.
• Password Hashing: Your password is never stored in plain text — it is hashed using strong cryptographic algorithms.
• Two-Step Verification: OTP verification is available for account login as an extra layer of security.
• Security Monitoring: Our systems are under 24/7 security monitoring so that any unusual activity can be detected quickly.
• Access Control: Only authorised staff can access your data, and only for limited purposes.
• Regular Security Reviews: Our systems undergo regular security assessments to prevent vulnerabilities.

That said, no digital system is entirely risk-free. You also play an important role in protecting your data — use a strong password and never share your login details with anyone.

Policy Changes

22bd may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• For significant changes, a notification will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the page will always reflect the latest version.
• For material changes, a pop-up notification may be shown when you log in to the platform.

If you continue using the service after changes are published, it will be assumed that you agree to the updated policy. If you do not agree, please contact us.

Answers to general questions about this policy can also be found in our Frequently Asked Questions section.

Contact Us on Privacy

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team:

• Live Chat: Available directly on the platform 24/7 — for the fastest response.
• Email: [email protected] — for privacy-related matters, please write "Privacy Request" in the email subject line.

We provide support in both Bengali and English. Privacy-related requests are generally answered within business days.